Shipping Policy

At Kachliar, we are committed to providing a safe, reliable, and convenient shipping experience. We currently ship to selected destinations across Europe, Asia, North America, and Oceania.

Order Processing

We generally process and dispatch orders within 1–3 business days after payment is confirmed. Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Please note that processing times may be slightly longer during holidays, promotional periods, or times of high order volume.
Europe
Carrier & Delivery Time: Orders are typically shipped via DHL, UPS, FedEx, or other reliable international carriers, with an estimated delivery time of 5–10 business days after dispatch.
Asia
Carrier & Delivery Time: Orders are typically shipped via DHL, UPS, FedEx, or other reliable international carriers, with an estimated delivery time of 5–8 business days after dispatch.
North America
Carrier & Delivery Time: Orders are typically shipped via DHL, UPS, FedEx, or other reliable international carriers, with an estimated delivery time of 5–10 business days after dispatch.
Oceania
Carrier & Delivery Time: Orders are typically shipped via DHL, UPS, FedEx, or other reliable international carriers, with an estimated delivery time of 6–12 business days after dispatch.

Customs & Duties

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer's responsibility.
Customs clearance may also cause additional delays that are outside of Kachliar's control.

Tracking

Once your order has been dispatched, we will provide tracking information when available. Please allow 24–72 hours for tracking information to become active.
Tracking updates may occasionally be delayed while packages are in international transit or undergoing customs clearance.

Delivery Delays

Delivery times are estimates and are not guaranteed dates. Delays may occur due to customs clearance, weather conditions, public holidays, carrier disruptions, transportation delays, or other circumstances beyond our reasonable control.
Shipments to remote areas may require additional delivery time.
Shipping Information
Customers are responsible for providing accurate and complete shipping information, including the recipient's name, address, postal code, and contact details.

Damaged or Missing Packages

If your package arrives damaged or appears to be missing, please get in touch with Kachliar as soon as possible with your order number and relevant details. We will work with the shipping carrier to assist with the investigation and resolution.

Thank you for choosing Kachliar. We appreciate your patience and understanding throughout the delivery process.