Return Policy

At Kachliar, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order. Please review the following guidelines before submitting a return request.

Return Period

Customers may contact us to request a return within 14 days of the order delivery date. Return requests submitted after this period may not be accepted.
To help us process your request efficiently, please contact our customer service team as soon as possible and provide your order number and the reason for the return.

Return Eligibility

To be eligible for a return, items should be in their original condition and suitable for resale. Products should be unused, undamaged, and returned with their original packaging and any included accessories or components.
Items that show signs of use, damage, alteration, or improper handling may not qualify for a return. We recommend checking your order carefully upon delivery and contacting us promptly if you notice any issues.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from the product you ordered, please get in touch with Kachliar customer service as soon as possible. Include your order number and a clear description of the issue. We may also request photos or other relevant information to help us review the situation.
After reviewing the information, we will provide appropriate assistance based on the order circumstances.

Return Request Process

To start a return, please get in touch with us at kachliar@hotmail.com within 14 days of receiving your order. Please include your order number, the product you would like to return, and the reason for your request.
Our customer service team will review your request and provide further instructions if the return is approved. Please do not send items back before receiving return instructions from our team.

Refunds

Once we receive and inspect an approved return, we will review the condition of the returned item. If the return meets the applicable requirements, we will process the refund to the original payment method.
The time required for the refund to appear in your account may vary depending on the payment provider and financial institution.

Exchanges

If you would like to exchange an item, please get in touch with our customer service team within 14 days of receiving your order. We will review exchange requests based on product availability and the item's condition.
Contact Us
If you have any questions about our Return Policy or need assistance with a return request, please get in touch with us:
Kachliar
Email: kachliar@hotmail.com

We appreciate your understanding and are committed to providing a straightforward and helpful return experience for our customers.